Privacy Policy: how BookAppointment.pk handles personal information

Information we collect

• Identity and application details such as name, passport information or passport copy, marital status, occupation or visa type, destination country and examination city.
• Contact information such as telephone, WhatsApp number and email address where provided.
• Booking and support records including references, messages and service history.
• Payment evidence such as a transaction reference or receipt when supplied by the customer.
• Basic technical information used for site security, analytics and advertising measurement.

Why we use this information

We use customer information to review booking details, complete the requested appointment process, process or verify payment, communicate with the customer, provide the generated token or booking details, prevent abuse, maintain service records and comply with applicable obligations.

Sharing required to complete a booking

When necessary to provide the requested service, relevant booking information may be submitted to Wafid, Tasheer, NAVTTC or another provider involved in the selected appointment process. We may also use hosting, email, payment, analytics and security providers to operate the service. We do not sell passport or contact information.

Passport copies and uploaded files

Uploaded documents are used for the requested booking workflow. Temporary website copies are removed after processing where technically applicable. Copies retained in operational email or support records are accessible only to personnel handling the request and are removed when they are no longer reasonably required, subject to dispute, fraud-prevention or legal-record needs.

Payment security

Customers should never send passwords, OTP codes, banking PINs or complete card credentials. Payment receipts or transaction references may be retained with the booking record where required for reconciliation or a refund review.

Retention

Booking and support records are retained only for as long as reasonably required for service delivery, customer support, accounting, dispute handling, fraud prevention and applicable legal obligations. Information that is no longer required is deleted or anonymized where practical.

Cookies, analytics and advertising

The site may use essential cookies, security logs, analytics and advertising conversion measurement. These tools may process device, browser, IP-address and visit information.

Your choices

You may ask us to access, correct or delete personal information we hold about you, subject to information we need to retain for accounting, fraud prevention, disputes or applicable legal obligations. Use our Contact page to submit a request.