REFUND / CANCELLATION POLICY
Refund and cancellation rules
Refund eligibility depends on how far the requested booking has been processed and whether any payment has already been made to a third party on the customer's behalf.
Before processing begins
If you ask to cancel before our team begins processing the request and before any third-party payment is made, the payment can normally be refunded in full.
After processing begins
Once booking work has begun, a service amount may be retained for work already completed. If a payment has already been made to Wafid or another provider on your behalf, any non-recoverable amount may also be deducted from the refund.
Duplicate or incorrect payment
Verified duplicate payments and payments received in error are reviewed promptly. Recoverable duplicate amounts are refunded after verification.
Provider-controlled outcomes
A refund is not automatically due because a preferred appointment date or center is unavailable, a center is allocated differently, a medical result is not as expected, or a visa or other provider decision is unfavorable. These outcomes are outside the booking facilitation service.
How to request a refund
Contact us with the applicant name, booking reference, payment date, amount and payment receipt. Do not send a password, OTP code or banking PIN.
Refund timing
We review refund requests after receiving the information needed to verify the booking and payment. Approved refunds are returned using an available payment method; bank or payment-provider processing times can vary.
Contact
Email admin@bookappointment.pk or contact +92 312 7077117.
Last reviewed: September 2026